What can you expect from our Property Management Department as a tenant?

It is our aim to support the lifestyle choices of our clients by delivering a range of property services beyond expectations. In order to do this we offer benefits such as:

Friendly and helpful reception staff to assist with queries.
A Property Manager who is willing to listen to tenants.
•Regular property inspections to inform the landlord of maintenance issues.
Fast processing of forms, applications, Bond refunds etc.
Maintenance issues dealt with promptly and efficiently.
Regular contact with tenants.
We offer these service standards as the minimum when dealing with tenants and prospective tenants.

Communication
The office will be open to receive calls during the hours of 9.00 am to 5.00 pm, Monday to Friday.

We guarantee to respond to all communication within the following time frames:
Telephone messages - One (1) Business Day
Email - One (1) Business Day
Fax - One (1) Business Day
Mail - One (1) Business Day (After Receipt)

Complaints
We will deal with enquiries or complaints you may have about our service promptly and completely.

Documentation
We guarantee to provide all documentation in plain English minimising the use of industry jargon.
All documentation to be presented to you will be checked for accuracy prior to being offered to you for signature.

Personal Information
We value the personal information you give us and will take all reasonable precautions to prevent unauthorised access to that information.
We will not provide your personal information to any other organisation for marketing purposes.
We will, with your help, keep your personal information accurate, complete and up to date.
We guarantee to correct any error that you bring to our attention.

Professional Standards
We guarantee you the highest standards of honesty, integrity and professional practice by conducting all our business dealings with you in full compliance with the Code of Ethics and Rules of Practice of the Real Estate Institute of Queensland and the Code of Conduct and legislation of the Office of Fair Trading.